A Timeline for Customer Service

Customer service is the name of the game — but did you know that there’s a timeline you should be using to guide your customer service efforts?
August 25, 2016/by HVAC Learning Solutions

Contact Us: Up-to-Date or Out-of-Date?

Customers won’t come unless they know how to reach you. The way to achieve this is by having multiple up-to-date contact channels.
August 23, 2016/by HVAC Learning Solutions

Refrigerant Safety 

When you’re servicing cooling equipment, it’s important to be aware of the risks of working with refrigerant.
July 26, 2016/by HVAC Learning Solutions

Safety First: Part Two

In Safety First: Part Two, Technical Trainer Kenneth Harris discusses his top tips for chemical, ladder, crawl space, and insect safety in the HVAC industry.
July 21, 2016/by HVAC Learning Solutions

Safety First: Part One

In Safety First: Part One, Technical Trainer Kenneth Harris discusses his top tips for performing HVAC service calls in wet/rainy conditions.
July 19, 2016/by HVAC Learning Solutions

Save Big on Training Now with Summer Bonus Bucks


Summer Bonus Bucks are back! For every $1,000 in training bucks you buy, we add $500 in free bonus bucks to help you expand your training budget.
July 18, 2016/by HVAC Learning Solutions
summer marketing light bulb

Three Tips for Summer Marketing

Take advantage of the busy season and generate more business year-round with these three seasonal marketing tips.
June 30, 2016/by HVAC Learning Solutions
Online Presence

Is Your Online Presence as Strong as It Should Be?

A good website and social media presence can make all the difference in attracting customers and generating leads.
June 28, 2016/by HVAC Learning Solutions
Compressor Plugs

Testing Compressor Plugs

Techs — Learn how to keep yourself safe while checking the electrical windings on a compressor from HVAC Learning Solutions expert Jose de la Portilla.
June 23, 2016/by HVAC Learning Solutions
Electrical Safety Basics Vlog

Electrical Safety Basics and Ohm’s Law

HVAC Learning Solutions expert Jose de la Portilla demonstrates the importance of electrical safety and Ohm’s law for technicians.
June 21, 2016/by HVAC Learning Solutions
Jose de la Portilla working on heater

Bring On the Heat

HVAC Learning Solutions expert Jose de la Portilla shares important ways HVAC technicians can stay safe and healthy during the hot summer months.
June 16, 2016/by HVAC Learning Solutions

Refrigerant Safety With Jose de la Portilla

HVAC Learning Solutions expert Jose de la Portilla demonstrates the importance of refrigerant safety for technicians.
June 14, 2016/by HVAC Learning Solutions

The Benefit of Purchasing a System vs. a Single Unit

May 20, 2016/by ryan.cook@lennoxind.com
social media

Social Media Customer Service Best Practices

HVAC Learning Solutions Sales and Marketing Manager Victoria Richardson and Manager, Social Media & Communications at Lennox Industries, Valerie Mastalka, review the top three best practices for social media customer service.
May 17, 2016/by HVAC Learning Solutions
benefits

Q&A — How Can I Increase Sales With the Higher-tiered Lennox iComfort® S30?

Energy savings, clean air, comfort, and convenience — the homeowner benefits of the iComfort® S30 go above and beyond style and simplicity.
April 14, 2016/by HVAC Learning Solutions
rising group of arrows with dollar sign

Q&A — How Can I Increase Sales With the Higher-tiered Lennox iComfort® S30? Part I: Dealer Benefits

How can the Lennox iComfort® S30 help you increase sales and sell higher-tiered products? Find out what you need to know from Lennox’ Kyle Golden.
April 12, 2016/by HVAC Learning Solutions
Mike Moore and Dave Nichols discuss Sales Professionalism

Improving Sales Professionalism

How can you earn respect from your customers while increasing your closing rate? Dave Nichols gives his expert advice.
April 7, 2016/by HVAC Learning Solutions

How to Excel as a Technician

Jose De La Portilla talks technician success in our latest vlog.
April 5, 2016/by HVAC Learning Solutions
Competition ahead warning sign in the sky

Outperform the Competition: Pt. 2

With so many KPIs to choose from, which ones should your HVAC business be measuring?
March 31, 2016/by HVAC Learning Solutions
robot hand picking one person out of the crowd

Outperform the Competition: Pt. 1

Find out how measuring KPIs and departmentalizing can help you outperform the competition.
March 29, 2016/by HVAC Learning Solutions

Become a Sales Management Superhero: Pt. 2

How do accountability and role-playing affect successful HVAC sales management?
March 24, 2016/by HVAC Learning Solutions
a guy wearing a blue shirt and a red super hero cape

Become a Sales Management Superhero: Pt. 1

What is good sales management and how can a solid sales process take your HVAC company to the next level?
March 22, 2016/by HVAC Learning Solutions
Helpful Tips Sign

Continuing Education: Part 2

In part two of this two-part series, I sat down with Technical Training Manager Jose De La Portilla to discuss his top three tips for maximizing your continuing education hours.
March 17, 2016/by HVAC Learning Solutions
Benefits of education classes

The Importance of Continuing Education Classes: Part 1

In part one of this two-part series, I sat down with technical trainer Kenneth Harris to discuss the benefits of continuing education courses.
March 15, 2016/by HVAC Learning Solutions
Preparation is the key to success motivational quote

Maximizing Your New Trainee’s Results

Set your trainees up for success and maximize their results with these three tips.
March 11, 2016/by HVAC Learning Solutions
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