Frequently Asked Questions

Learning Management System

Will your courses play on my mobile device?

Answer:

Unfortunately there's not one easy answer to that, as different mobile devices are based on different operating systems and compatibility with various media is not universal on all devices.

However, here are some general answers that apply to the most common devices:

• iPhone, iPod touch, iPad:
• Apple mobile devices currently do not support Flash, and many eLearning courses are Flash-based. Apple iOS devices also do not support Windows Media. Until Apple makes a decision to support Flash in their mobile devices, most eLearning will not play on them.
• Android tablets/phones:
• Android devices support Flash, so our Flash-based courses will play on them. However, Android devices do not currently support Windows Media, so many of our video courses are not compatible with them. BUT...we are currently working to convert our Windows Media video courses into Flash video as well, so in time, all of our content will be compatible with Androids.
• Windows tablets:
• Windows tablets support Flash and Windows Media, so all of our courses should play on these devices.

When I sign on to view a course I get a message that says “Your course has been launched in another window” and I can’t find another window open.

Answer:

This could be due to Pop-up blocker

With Internet Explorer open, go to tools, pop up block, bop up blocker setting in the bar that says “address of website to allow” add: lms.ttnlearning.com

How can you backup or fast forward during one of the course videos?

Answer:

You can go back in any course, but how you do it depends on whether it’s a video (like most courses) or a Flash course. For videos, there is a progress bar and you can simply scroll to where you want to go. You can also pause.

For Flash based courses, there is normally an outline visible to the side, which you can use to navigate to whatever section. Usually there are also “back” and “next “ buttons.

However, for any of the courses, if you jump forward to a section you haven’t viewed yet, you will not be tracked as having completed the course. Some of the Flash courses will not allow you to jump ahead, period. In those, you can only go forward if you’ve completed everything prior to the point where you are trying to go.

How can you repeat a course if you want to for any reason? A spoken verbal review statement is given but we see no way to repeat a course.

Answer:

You can repeat any course that you have completed. On your homepage, you simply go to the “Completed Training” area and there you will find the list of the courses you’ve taken. Just click on a title to re-launch the course.

I’m in the middle of a lesson, do I need to save before exiting? Or, if I exit out, will the lesson continue where I left off when I return?

Answer:

You can’t really “save” where you are, but some of the courses “book mark” where you are, where you leave off. But, not all of them, our technical videos don’t. If you exit out, it will start you back at the beginning.

Signing in and Accessing Courses - User Level IDs

Manager Level ID Features

How to Access Courses Recognized for NATE Credits

How to Assign Courses in the Learning Management System

I’m having trouble with the “Commercial Service Maintenance” Course freezing up.

Answer:

Yes, we’ve had this reported by a couple people recently. TTN tested the course and found that there’s a Flash player issue – it plays fine in all earlier versions of Flash before the most current one. They also tested it with the newest version of Flash that hasn’t been officially released (it’s in a beta phase right now). TTN suggested it would be easier to download the beta version and install over the current version than to un-install the current version and re-install an older version.

The beta version can be downloaded here: Adobe Flash Player

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Information about Lennox Product training online

How can I get the Solar icon next to my name on DaveNet?

Answer:

To get the Solar Ready icon, dealers have to complete both the sales and technical training. There are three parts to the technical training, and one part to the Sales training.

(1) Sales - Online & (3) Technical – Online or through Field Technical Consultant.

1. 1. SunSource® Sales Training Module

The online Sales course is located at on www.hvacls.com under "Available eLearning Courses" in the "HVAC Lennox Product Sales Training" category.

2. 2. SunSource® Sub Panel Module & Test
3. 3. Andalay Module & Test
4. 4. Enphase Module & Test

The technical course are available online at www.hvacls.com under “Available eLearning Courses in the “HVAC Lennox Product Technical Training” category.

Note: It includes additional information regarding the registration process for the Enlighten™ Monitoring System. Participants must complete the entire course before the Test will become active.

Contractors who have subscriptions to our LMS (including all Premier Dealers) can go to the home page on www.hvacls.com and log in there.

Special Note: If contractors do not have a subscription, they can go to our website and click on "Register for Product Training" under the "Contact Us" tab at the top of the page. They can fill out a registration form that will allow them to receive a special ID/password that will give them FREE access to product sales and technical training.

Reminder: There is no charge for the dealers to view the online SunSource, icomfort™ or CBX40UHV Technical Training.