Tag Archives: salesperson

HVAC training programs that work

Too often businesses invest in HVAC training and then fail to measure success, so when the question of ROI comes up by year’s end, they have no answer.

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Good customer service starts with being on time

Here are some service call tips that will help you get to your destination and leave the customer happy.

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How to introduce price without turning off customers

Present price it in a certain way, and then the customer’s biggest concerns are, “Which package do I choose?”

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5 books every HVAC contractor should read

Here are five books that every contractor should read on owning a better business and rethinking how he or she does HVAC.

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Following up (and how to tread lightly)

Whether you’re calling to convince a customer of another in-home session or checking back with someone for feedback, we have a few tips on how to do so gracefully.

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How to reward HVAC salespeople

What motivates your best employees is one of the hardest things to figure out. Here are a few tips for keeping that momentum going.

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How to dress for the sale (and what not to wear)

Here’s every salesperson’s guide to dressing just right for the residential call.

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5 ways to alienate your customers

Here, I’ll share five ways to kiss every sale “goodbye,” (and how to avoid falling into these traps.)

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How to shake up longtime employees

Knowledge and experience just aren’t the same thing. Your experienced technician may need additional training; here’s how to get started.

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How computer savvy saves your job

Being computer savvy is a field service standard, and even the best technicians hold everyone back by not knowing the basics.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.