Tag Archives: salespeople

Introducing yourself to customers

Mike Moore of HVAC Learning Solutions tells us about making a first impression through introduction to your HVAC customer.

First impressions say it all. Here’s how to make it worth something.

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HVAC training: make it work for your budget

HVAC training can work on a tight budget (it has to), and here’s why.

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Selling techniques that aren’t sales-y

With a great set of selling techniques, your customer won’t realize that you are “upselling.”

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10 questions to ask during an interview

Sometimes it’s hard to determine whether or not an employee will be a good fit, but we’ve got a tool to help you.

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Prove field service success minus the numbers

How do we measure or prove field service success for technicians? The following are some tips for techs.

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Ditch the desk: make your field service office mobile

While your technicians and salespeople should be spending 90 percent of their time out of the office, it only makes sense that they be set up with the proper tools to do so.

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Use the maintenance agreement to ‘hook’ new customers

Here are three things to keep in mind when adding maintenance agreements.

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How to reward HVAC salespeople

What motivates your best employees is one of the hardest things to figure out. Here are a few tips for keeping that momentum going.

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Listen and learn about your customer

Help yourself close the sale and communicate with the customer in these two simple steps.

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How to shake up longtime employees

Knowledge and experience just aren’t the same thing. Your experienced technician may need additional training; here’s how to get started.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.