Tag Archives: hvac technician

4 ways customer service can be simple

HVAC Training Director Mike Moore, of HVAC Learning Solutions, shows you four ways that you can achieve instant HVAC customer satisfaction.

Customer service can be simple. So simple, in fact, that we don’t need the throngs of information out there about how to do customer service well.

Posted in All, Business, Sales, Technicians | Also tagged , , , , , , , , | Leave a comment

Be transparent — and profitable

Many small business owners don’t want to give away the whole lot — we are in the business of making money for our expertise and services. But there is a way to be profitable without hiding behind what can be seen as a shady curtain.

Posted in Business | Also tagged , , , | Leave a comment

HVAC job safety: no shortcuts allowed

Are technicians truly safe on the job? Don’t take shortcuts; follow this checklist every time.

Posted in Technicians | Also tagged , | 2 Responses

HVAC career success for technicians

Ask yourself these questions when determining your HVAC technician career goals.

Posted in Technicians | Also tagged , | 3 Responses

Why load calculation is important

Load calculation determines the basis for your entire job at a customer’s home. So pay attention!

Posted in Technicians | Also tagged , , , , , , , , | Leave a comment

HVAC technician injuries: know and avoid them

Accidents happen. So, why not know what you’re dealing with? Mike Moore, HVAC Learning Solutions training director, explains the most commonplace injuries and how to avoid them.

Posted in Technicians | Also tagged , | Leave a comment

HVAC technician toolbox: Ready for winter?

HVAC technicians should know three simple things before winter knocks em’ cold. Mike Moore, HVAC Learning Solutions training director, elaborates.

Posted in Technicians | Also tagged , , , , , , , , | Leave a comment

Hiring the best HVAC technicians: Does money talk?

You want the best for your company — that includes a great staff of technicians — the ones out with your customers. Mike Moore, HVAC Learning Solutions training director, talks about whether salary matters and how to compete for the best.

Posted in Business | Also tagged , , , , , | Leave a comment

Top things an HVAC technician should already do

How does your HVAC technician move and shake? A list of the top 3 traits of quality technicians from Mike Moore, HVAC Learning Solutions’ training director.

Posted in Technicians | Also tagged , , , , , , , , , , | Leave a comment
  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.