Tag Archives: good customer service

Customer service means being proactive

Customer service should always be proactive, from the moment you walk into a customer’s home to the knowledge you present.

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Commit to 24-hour service: don’t just say it

Everyone claims they have 24-hour emergency service these days. It’s easy to say, but what’s your process for following through?

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Good customer service starts with being on time

Here are some service call tips that will help you get to your destination and leave the customer happy.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.