Tag Archives: customer service

Why Bad Breath Can Ruin the Sale

breath

There’s nothing that can kill your business like bad breath.

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How Online Reviews Are Affecting Your Business

reviews

Online customer reviews are vital to how customers are selecting businesses today. You need to have your online reputation in check.

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What a Customer Satisfaction Survey Can Do For You

HVACLS_0213wk3_survey

Sometimes the best input and advice comes directly from your customers.

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Show customer appreciation during the holidays

Get involved with your community by throwing or sponsoring a community holiday party to give back to your No. 1 supporters.

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Introducing yourself to customers

Mike Moore of HVAC Learning Solutions tells us about making a first impression through introduction to your HVAC customer.

First impressions say it all. Here’s how to make it worth something.

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Break out of your shell for better service

Customer Service Confidence

Here are a few ways you can break away from your initial shyness with customers.

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Customer appreciation — every day

Here are a few simple gestures you can use to show your customers you care and appreciate their business.

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Put customer service in ‘first class’

Put customer service in ‘first class’

For the customer, many of these problems are not “everyday,” and with the technician’s awareness of that can come a better era of customer service.

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The customers you never expected

Here are a few unexpected customers you may run into and how to handle them.

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The 5 Rs of customer service

Customer service can be an ambiguous term. It’s often misunderstood, left for someone else to interpret, and usually doesn’t have an execution plan.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.