Category Archives: Technicians

Keep ‘heated’ customers cool this summer

Customer tempers flair and it’s your job to keep them calm, collected, and most importantly: cool.

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Does your female customer feel safe?

With field service’s bad reputation around technicians, it’s especially important to make your customers feel safe.

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NATE certification study groups

Are your co-workers or colleagues prepping for the same NATE test? Get together a study group.

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Faster proposals for the busy season

HVACLS_Blog_Proposals

With just a few changes to the standard forms, you can create a positive customer service experience that will set your HVAC company apart from the competition.

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Is ‘old Bob’ really measuring up?

Using these tips, learn how to create your own in-house certification and inspire other technicians to become certified.

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HVAC customer videos could take away “friction”

Troubleshooting videos can further ease apprehensions or perceived risks your customers have.

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Should technicians upsell?

Technicians are often the second point of contact and therefore the golden opportunity to upsell.

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HVAC technicians are the most valuable assets

HVAC technicians are extremely important to customer perception, reputation, and the bottom line.

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HVAC job safety: no shortcuts allowed

Are technicians truly safe on the job? Don’t take shortcuts; follow this checklist every time.

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HVAC training for real profit

The industry always has a down season, but HVAC training will be the fuel that keeps the revenue flowing. Here’s why.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.