Category Archives: Business

Keep ‘heated’ customers cool this summer

Customer tempers flair and it’s your job to keep them calm, collected, and most importantly: cool.

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Become a local HVAC legend

Being ahead of the competition is one thing, but there’s nothing like being known for your company culture.

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Improve customer experience with an open company culture

An open company culture could transform your work environment.

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HVAC tax credits are still a selling point

Tax credits haven’t gone away yet, but a lot of dealers have told me that they don’t think it’s as big of a selling point anymore.

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Does your female customer feel safe?

With field service’s bad reputation around technicians, it’s especially important to make your customers feel safe.

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NATE certification study groups

Are your co-workers or colleagues prepping for the same NATE test? Get together a study group.

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Competition tactics: do what you promise

It’s the busy season and your customers have many options — aka, your competitors. Here’s how to stay on top of local competition.

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Faster proposals for the busy season

HVACLS_Blog_Proposals

With just a few changes to the standard forms, you can create a positive customer service experience that will set your HVAC company apart from the competition.

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Marketing maintenance agreements — for free

You don’t have to have a major marketing budget to get the word out about your maintenance agreement program.

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Is ‘old Bob’ really measuring up?

Using these tips, learn how to create your own in-house certification and inspire other technicians to become certified.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.