Category Archives: All

Keep ‘heated’ customers cool this summer

Customer tempers flair and it’s your job to keep them calm, collected, and most importantly: cool.

Also posted in Business, Sales, Technicians | Tagged , , | Leave a comment

Does your female customer feel safe?

With field service’s bad reputation around technicians, it’s especially important to make your customers feel safe.

Also posted in Business, Sales, Technicians | Tagged , , , , , , , , | 2 Comments

HVAC customer videos could take away “friction”

Troubleshooting videos can further ease apprehensions or perceived risks your customers have.

Also posted in Business, Sales, Technicians | Tagged , , , , , , | Leave a comment

HVAC training for real profit

The industry always has a down season, but HVAC training will be the fuel that keeps the revenue flowing. Here’s why.

Also posted in Business, Sales, Technicians | Tagged , , , , , , , | Leave a comment

3 things you’ll learn at this year’s Lennox® dealer meetings

Wondering what’s in store for you at your region’s meeting this year? I have a sneak peak for you, plus a few tips.

Also posted in Business, Sales, Technicians | Tagged , , , | Leave a comment

Customer service means being proactive

Customer service should always be proactive, from the moment you walk into a customer’s home to the knowledge you present.

Also posted in Business, Sales, Technicians | Tagged , , , , , , , , , | Leave a comment

5 HVAC training myths: busted

From financial issues to busy schedules to turnover, here are five HVAC training myths busted — and how to get over those hurdles you think you have.

Also posted in Business, Sales, Technicians | Tagged , , , , , | Leave a comment

Good customer service starts with being on time

Here are some service call tips that will help you get to your destination and leave the customer happy.

Also posted in Business, Sales, Technicians | Tagged , , , , | 2 Comments

10 reasons your HVAC business can’t afford to say “no” to training

Thinking about putting a halt to your training program? Think again. Here are 10 reasons why you can’t afford to say “no” to training.

Also posted in Business, Sales, Technicians | Tagged , , , , , , , | 1 Comment

5 books every HVAC contractor should read

Here are five books that every contractor should read on owning a better business and rethinking how he or she does HVAC.

Also posted in Business, Sales, Technicians | Tagged , , , , , , , , , , , , | 2 Comments
  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.