Recovering from 3 common HVAC sales pitfalls

HVACLS | Recovering from 3 common HVAC sales pitfallsHere are three common HVAC sales pitfalls, and solutions for getting the conversation back where you want it.

Situation 1: Your client leads the sales process.

All of us will come across an aggressive prospective client at some point throughout our career.

What to do: Assume control of the conversation by asking direct, technical questions. Use it as an opportunity to humbly convey your skills as an HVAC professional. This will also help you find the right HVAC system to fit their needs.

Situation 2: Your client doesn’t talk enough.

Remember that conversations and financial transactions are two-way conversations.

What to do: A good skill to have as an HVAC sales rep is the ability to read body language. If you sense your client is uncomfortable, take a few moments and pause before continuing the conversation. Explain their specific needs before diving into how much you know about the product.

Situation 3:  You’re talking to a “bottom-line” consumer.

This person only wants to know what they need to know and buy the cheapest solution to the problem.

What to do: Let them know that you want to help them find the best, most affordable solution and that paying a little more for a better option is smarter in the long run.

Share your HVAC sales tips and tricks with me @HVACLearning

Be Sociable, Share!
This entry was posted in Sales and tagged , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Spam Protection by WP-SpamFree

  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.