HVAC professionalism is essential on every call. Do you follow the rules every time? It’s completely feasible! Here’s a refresher course:
- Act: Be friendly, open, knowledgeable, and courteous. Period.
- Dress: Business casual is optimal for this line of work and your customers. You don’t want to look unapproachable, but it’s important to have a standard. Above all, wear items that are appropriate for the job (such as boots and light-weight cloth).
- Present: The goal here is to make the experience as user-friendly as possible. Do you have certain tools such as a tablet that would make presentation easier? Look into how to be efficient, clean, and quick.
What are some of your favorite tricks for making the right impression?