A phone call to your HVAC company is often the first step for first-time customers looking for help. If you don’t have your phone act together (we have classes available on this), it could turn away a lot of customers.
Sometimes, bad phone etiquette isn’t even intentional. Here are a few phone faux pas that you should never commit:
- Smile when you answer the phone. It makes a difference in your tone of voice.
- Don’t let the phone ring more than three times. That’s the patience threshold for most customers.
- Never hang up first.
- Never argue with the customer over the phone.
- Never interrupt.
What stories do you have about phone etiquette?