Improve customer experience with an open company culture

An open company culture could transform your work environment. What does it mean? It means that the office and work environment is set up in such a way that interaction is unavoidable and encouraged. It’s a new concept to HVAC businesses.

Here’s how it could be the best thing you’ve ever done for your business:

1.     Encourage collaboration. Instead of performing jobs in silos, employees in an open environment are encouraged to work together to solve problems.
2.     Unify the company. The high-performance team is a unified one. They know what the common goal is, they work together to fulfill that goal everyday, and they genuinely respect each other.
3.     Improve customer experience. Imagine a world in which customers have a whole team to support them, instead of one technician with (potentially) limited resources. That’s what a collaborative team will provide.

A common theme among these advantages? Communication.

How do you think an open environment could work for HVAC companies?

Be Sociable, Share!
This entry was posted in Business and tagged , , , , , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Spam Protection by WP-SpamFree

  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.