Improve customer experience with an open company culture

An open company culture could transform your work environment. What does it mean? It means that the office and work environment is set up in such a way that interaction is unavoidable and encouraged. It’s a new concept to HVAC businesses.

Here’s how it could be the best thing you’ve ever done for your business:

1.     Encourage collaboration. Instead of performing jobs in silos, employees in an open environment are encouraged to work together to solve problems.
2.     Unify the company. The high-performance team is a unified one. They know what the common goal is, they work together to fulfill that goal everyday, and they genuinely respect each other.
3.     Improve customer experience. Imagine a world in which customers have a whole team to support them, instead of one technician with (potentially) limited resources. That’s what a collaborative team will provide.

A common theme among these advantages? Communication.

How do you think an open environment could work for HVAC companies?

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