3 small HVAC business complaints (and how to overcome them)

A small HVAC business has some advantages large ones don’t, and vice versa. If you’re just starting out, or have remained a humble business, there are some stigmas out there you’ll have to overcome.

Here are the top complaints by customers about small businesses and how to overcome them:

1. Too small.

Instead of pretending to be larger than you are, cling to the strengths of a smaller company. Perhaps the experience is more personalized, the communication is better, or better deals are offered.

2. Too little experience.

Prospective customers lean toward the idea that a new company may not have the experience a larger one does. Counter this by exposing the employee training, certifications, and years of experience you and your employees had in your prior to starting the company.

3. Too little resources.

Perhaps it’s the toughest perception to battle, but demonstrate willingness to bring new people on board to get the job done. And most importantly: when you say you’re going to be there, do so.

Be Sociable, Share!
This entry was posted in Business and tagged , , , , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Spam Protection by WP-SpamFree

  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.