3 signs that your HVAC employees are ready to lead

Great HVAC salespeople and technicians can be great leaders with a little training, drive, and natural instincts.

Have an open position that needs a strong leader? Look for these three signs that your employees are ready to take it to the next level:

1. They volunteer extra time
Not only are they hitting their numbers, but these people are going beyond their normal job duties. Additional activity may include volunteering to lead a meeting in a manager’s absence, asking for more training, or guiding apprentices.

2. They handle customers well
Think of customer service as the ultimate test as to how future leaders may supervise subordinate employees. The calm, knowledgeable, and quick thinker can handle any situation well.

3. They don’t make excuses
Leaders take ownership of mistakes made under their guidance. They also give people real answers and look for viable solutions.

Leaders are people you should trust, so look for these telltale signs in your employees. When they’re ready for leadership, get them ramped up through training.

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  1. Posted June 29, 2011 at 10:56 pm | Permalink

    You hit the nail square on the head Mr. Moore. I’ve always thought the best leaders in a company are home grown. Leaders that work their way up the ranks know the company inside and out and they often have fantastic ideas that only their perspective can bring.

    • Mike Moore
      Posted June 30, 2011 at 2:33 pm | Permalink

      Thanks, Patrick! I’m a strong believer in that, too. Though that’s not to discount an outsider that may have a perspective no one else in the company has.

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  • Meet Mike Moore

    Mike Moore isn't just an HVAC expert;
    he also knows a thing or two about
    HVAC employee training. As one of
    HVAC Learning Solutions founders
    and Director of Training, his biggest
    goal is to help HVAC leaders and
    technicians grow their business
    and build lasting skills. This
    University of Kansas grad has
    a contagious personality, a lot
    of knowledge, and a knack for
    providing HVAC training
    and development.